To ensure your dental experience at Pathways Dental Clinic meets your standards, please take a moment to familiarize yourself with our office policies and procedures. If you have any questions, please feel free to contact us at (403) 455-5565.
While our team members do our best to assist you with your insurance, due to the Canadian Privacy Act and insurance company privacy policies, we cannot always obtain your information on your behalf. It is your responsibility to know the parameters of your coverage, such as annual maximums, frequencies, renewal dates, and any other limitations. While we extend the courtesy of billing your insurance directly, to avoid any patient portion discrepancies, please be fully aware of the particulars of your plan so you can best utilize your benefits. We encourage you to bring a copy of your insurance plan with you to your visit so we can better assist you with any claims.
At Pathways Dental Clinic, our modern office includes state of the art dental equipment to ensure you are getting the highest standard of care possible. Our highly trained team will greet you with a smile from the moment you walk in the door and help you to feel comfortable and welcome throughout your entire visit. We are committed to ensuring you have a comfortable dental experience, and we will take all the time necessary to discuss your oral health needs, concerns, and goals.
During your dental visit, we will use photos and videos so you can clearly see and easily understand what is going on in your mouth. All of your options will be explained to you thoroughly, even if you choose no treatment at all. During your visit, we will be focusing on your overall general dental health. By using technology such as Digital X-Rays, we can image your entire mouth in just seconds, which helps us understand your Oral Health Levels and how they may be pertinent to your overall health. We will ensure that all of your questions and concerns are addressed, with no pressure to proceed with any procedure unless you are totally comfortable and completely understand the need for the procedure.
So come meet our team and our doctors. Contact us at (403) 455-5565 at any time to schedule a new patient consultation.
It is your responsibility to keep track of your appointments. As a courtesy, we send out hygiene reminder texts and e-mails to you two weeks before a booked appointment, and we make confirmation calls or texts a few days before all appointments. Although we will make every effort to contact you before any appointment, as per our office policies, it is ultimately your responsibility to ensure that you will be at your appointment, unless other arrangements have been made in advance with our office.
We have a firm two business day cancellation/reschedule policy for all appointments. We understand that sometimes life happens, and you need to reschedule. Please try to give us sufficient notice. If you think you can’t make an appointment, please call us right away! We offer a one-time courtesy for missed appointments, but to continue to offer the best services to our patients, we will enforce any missed fees if it happens repeatedly and can sometimes require a deposit to book large treatments. This is to ensure that all of our patients have a chance to receive the care they need.
At Pathways Dental, our goal is to offer all of our patients a pleasant in-office experience. We are committed to providing the highest level of dental care, along with excellent customer service.
Our Dental Team Looks Forward to Seeing You At Your Next Appointment!
